Cancellations and Returns
If you would like to cancel your order, please contact me within 48 hours of your purchase for a full refund. After this time your order is likely to have been packaged and despatched, but please do get in touch just in case.
If you are not 100% happy with your item of jewellery, please contact me within 7 days and return the item(s) within 14 days of receipt for a refund or if you prefer, an exchange. Please note:
Customers are responsible for return postage costs and the original postage cost is non-refundable
All items must be returned unworn and in the original packaging
Custom or personalised orders can not be returned unless faulty
Order Processing and Shipping
I aim to ship most items within 48 hours of receipt of order. As all my jewellery is made to order, please allow 5-7 business days for delivery. For larger orders or bespoke orders, delivery times can be longer. If this is the case I will let you know and also provide an estimate.
Items shipped to addresses within the UK will be sent by Royal Mail Second class "signed for" service (2-3 business days) as standard. If you would like a more speedy delivery, you can choose Royal Mail's First class "signed for" service (1-2 business days) at checkout. The shipping cost is calculated on the weight and size of the packaged items.
All international orders will be shipped using Royal Mail's "International Standard" service. There is also an option to choose Royal Mail's "International Tracked" service. The shipping cost is calculated on the weight and size of the packaged items and on the destination.
Please note: Customers outside the United Kingdom are liable for any customs/import duty, quotas, permits, product/import restrictions and other local requirements. Any such charges are the responsibility of the customer. If you are unaware of the situation for your own country, please check with your Customs Department.
Hallmarking is a legal requirement in the UK for items made from precious metals e.g. silver, gold, platinum and palladium. With regards to silver, an item of silver jewellery must be hallmarked if it contains above 7.78g of silver and is sold as silver. In addition to a hallmark (struck by an independent Assay Office), there should also be a "maker's" mark, denoting the maker of the item of jewellery, and a fineness mark denoting the silver content of the metal used. For example, Sterling Silver jewellery will have a fineness mark of "925". Items below this weight can also be hallmarked but it is not compulsory and, because of the expense, not a common practice.
At Sleek Silver Jewellery, ALL items of jewellery will carry a maker's mark <SKS> AND a silver fineness mark. If the item of jewellery contains above 7.78g of silver, it will also have a hallmark struck by the Birmingham Assay Office. The hallmark of the Birmingham Assay Office is denoted by an "anchor".
The quality of silver
I only use the highest quality of silver in my jewellery which I source from respected bullion suppliers who have confirmed that the silver they supply is REACH compliant, i.e. that the silver supplied is well below the REACH regulations which limit the levels of nickel, cadmium and lead in jewellery. Therefore, for all intent and purposes the silver can be considered hypoallergenic.
Concern for the environment
I aim to only use 100% recycled silver sourced from respected bullion suppliers. All packaging is also 100% recyclable.
Caring for your jewellery
There are a number of simple things you can do to keep your silver jewellery in tip top condition:
only clean with mild soap and warm water. Use a soft toothbrush for hard to reach areas. Dry thoroughly with a soft cloth
when not wearing your jewellery protect it from being scratched, especially from other pieces of jewellery, by keeping it in the jewellery box
avoid letting your jewellery come into contact with harsh detergents, bleaches and chlorinated water
use a silver polishing cloth or silver polish solution to maintain a mirror finish.