This Privacy Policy describes how and when Sleek Silver Jewellery collects, uses, and shares information when you purchase an item of jewellery from us, contact us or interact with us in some other way.

 

Information that is collected:

 

To fulfil your order, you must provide Sleek Silver Jewellery with certain information such as your name, email address, postal address, payment information, and the details of the item of jewellery that you’re ordering. You may also choose to provide additional personal information (for a custom order of jewellery, for example), if you contact us directly.

 

What we do with the information:

 

We rely on a number of legal bases to collect, use, and share your information, including:

 

• as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;

• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up to a mailing list;

• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

• as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services

 

Information Sharing and Disclosure

 

Information about our customers is important to us. We share your personal information for very limited reasons and in limited circumstances, as follows:

 

• Service providers. We engage certain trusted third parties e.g. Royal Mail, payment providersm to perform functions and provide services to our shop. We will share your personal information with these third parties, but only to the extent necessary to perform these services.

• Business transfers. If we sell or merge the business, we may disclose your information as part of that transaction, only to the extent permitted by law.

• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

 

Data Retention

 

Sleek Silver Jewellery retain your personal information only for as long as necessary to provide you with our services and as described in this Privacy Policy. However, we may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

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Transfers of Personal Information Outside the EU

 

Sleek Silver Jewellery may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

 

Your Rights

 

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases…:

 

• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.

• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons). We will generally delete your personal information upon request.

• Object. You can object to (i) our processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, we will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

• Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

 

How to Contact Us

 

For purposes of EU data protection law, Sleek Silver Jewellery is the data controller of your personal information. If you have any questions or concerns, you may contact me at info@sleeksilver.uk.